Client Policies

If you need to cancel or reschedule, contact the practice as soon as possible.

Cancel or reschedule using one of these accepted methods: call or text (331) 481-9894, leave a voicemail if the call is not answered, or email book@thelymphcurrent.com. Notice is based on the timestamp of the phone call, voicemail, text message, or email. Changes made only through the online scheduler are not accepted as cancellation or rescheduling notice.

Each appointment reserves one-to-one treatment time and requires the practitioner to prepare and be present specifically for that visit. Changes close to the appointment often leave too little time to offer the reserved time to another client.

• Individual appointments and first package visits: Please contact the practice as early as possible if your plans change.
• Prepaid package follow-up appointments: A package appointment canceled or rescheduled with less than 24 hours' notice uses one full session from the package.
• Schedule changes: Changes made only through the online scheduler are not accepted as cancellation or rescheduling notice.

Please make schedule changes as soon as you know you cannot attend. Appointment reminders are a courtesy; not receiving a reminder does not remove the cancellation requirement.

A no-show occurs when a client does not arrive and has not contacted the practice by 15 minutes after the appointment start time, or attempts to cancel only after the appointment has begun.

For a prepaid package follow-up appointment, a no-show uses one full session from the package. For all other appointments, please contact the practice as soon as possible when you cannot attend.

Please arrive by your scheduled start time. If you are running late, call or text (331) 481-9894 as soon as possible.

• A late session still ends at its original time so the next client is not delayed.
• The full scheduled service price applies when a session is shortened because of late arrival.
• Arrival more than 15 minutes late may leave too little time to provide the service. Without contact, it is treated as a no-show.

Surgery schedules, sudden illness, severe weather, and transportation emergencies can change quickly. Contact the practice as soon as possible rather than waiting until the appointment time.

• If The Lymph Current closes or cancels because of severe weather, an outage, or another practice emergency, there is no client cancellation fee.
• If your surgery date changes unexpectedly or a genuine emergency prevents attendance, a one-time courtesy reschedule may be offered based on the circumstances and booking history.
• Courtesy adjustments are not automatic, but prompt communication makes it easier to help.

• For a single appointment, the additional 5% cash savings applies when the full appointment price is paid in cash at the visit.
• To receive the additional 5% cash savings on a package, the full package price is due in cash at the first visit.
• Acceptance of the policy acknowledgment authorizes The Lymph Current to deduct a prepaid package session when the cancellation and no-show terms on this page apply.

Packages are intended to support a consistent plan of care and should be scheduled within 12 months of purchase. The discounted number of sessions and package rate are protected during that preferred-use window.

• Packages belong to the purchasing client and are not transferable or shareable without written approval from The Lymph Current.
• Packages receiving the additional 5% cash savings must be paid in full in cash at the first visit.
• After the first visit, package appointments are prepaid.
• Package appointments remain subject to the cancellation, no-show, and late-arrival policies above.
• Once any session in a package has been used, the entire package purchase is final and nonrefundable. Unused sessions are not eligible for a partial cash refund and remain available to the purchasing client under these package terms.
• After 12 months, unused money does not disappear. The remaining paid value becomes an account credit that can be applied to eligible services at the prices then in effect. The original number of sessions and promotional rate are no longer guaranteed.
• The remaining paid value is the original amount paid minus the package-rate value of sessions already used or deducted under the cancellation and no-show policies.
• Packages cannot be redeemed for cash except as provided in the refund policy below or when required by law.

Treatment packages are not gift certificates. They are purchased for the named client receiving the series and are governed by the package terms above.

• Completed services: Payment covers the appointment time and service provided. Completed services are nonrefundable.
• Unused packages: A completely unused package may be canceled by email or other written notice within seven calendar days of purchase for a refund.
• After seven days or after the first session is used, whichever happens first: The entire package is nonrefundable. No partial refunds are provided for unused sessions. Remaining sessions or paid value stay available to the purchasing client as described in the package policy.
• Practice unable to complete prepaid care: If The Lymph Current cannot provide or reasonably reschedule remaining prepaid services, the unused paid balance will be refunded.

Approved refunds are initiated to the original payment method when possible within 10 business days. A bank or card issuer may need additional processing time. Promotional savings and complimentary additions have no cash value.

If the practice must cancel or reschedule, you may choose a new available time. Any amount prepaid specifically for care that cannot be reasonably rescheduled will be returned or restored to your package.